Call history
See every call the parrot handles with its reason, length, outcome and transcript, and spot when and why customers call your business.
The summary tells you what to do today. The history helps you understand your business: who calls, when, why and how those calls end. Every call the parrot handles is logged in one place.
What you see in the history
| Detail | What it’s for |
|---|---|
| Date, time and length | Knowing when you get the most calls |
| Reason | Seeing what customers ask for most |
| Outcome | Booking made, message taken, transfer or question answered |
| Transcript | Reading the full conversation when you need detail |
| Status | Whether something is pending and who owns it |
How it helps you decide
- Hours: if lots of calls come in between 2 and 4 pm, it might pay to move your lunch break.
- Services: if many people ask for something you don’t offer, it may be an opportunity.
- Website: if the same question keeps coming up, add it to your site and you’ll get fewer calls about it.
- Team: you see how many calls were resolved on their own and how many needed someone.
What it does for your business
- Clinics: see how many appointments were moved or cancelled by phone each week.
- Repair shops: how many calls are just asking whether a car is ready.
- Home services: how many quote requests come in, and of what kind.
What to keep in mind
You can search and filter by date, reason or outcome, and mark calls as resolved. You decide how long recordings and transcripts are kept.
Questions
Can I export the history? Yes, to analyse it in a spreadsheet or keep a copy.
Can I delete a call? Yes, for example if a customer asks you to.
Does the whole team see it? You choose who has access.