Review calls and teach it

No receptionist gets everything right on day one. The difference is that you can teach yours: review how each call went, correct what you didn’t like, and the parrot learns from your corrections.

How you review and teach the parrot

1. Open a call from the history and see the transcript: what the caller said and how the parrot replied.
2. Flag the reply you want to improve.
3. Write how it should have answered, in your own words: “If they ask about parking, say there’s a public car park 50 metres away”.
4. The parrot applies it on the next calls.

Which corrections work best

• Missing facts: a price, an address or a house rule.
• Tone: “keep it shorter”, “be more formal with patients”.
• Decisions: “always put this kind of call through to me”, “this isn’t urgent”.
• Boundaries: “don’t quote renovation prices over the phone”.

Why it matters

Every business has its quirks and its customers. With a handful of corrections in the first weeks, the parrot goes from answering like any receptionist to answering like yours.

What it does for your business

• Salons: teach it how you recommend services to a new client.
• Clinics: fine-tune which questions are answered by phone and which aren’t.
• Repair shops: what to always ask before booking.

What to keep in mind

Corrections are saved as part of your business cards, so you can review, change or delete them. You don’t need to review every call: checking the ones the parrot flags as uncertain is enough.

Questions

How long does a correction take to apply? It applies from the next calls.

Can someone on my team review calls? Yes, anyone with permission to do so.