Design your call flow

Deciding what happens to every call usually takes a phone system and someone who knows how to configure it. In RingParrot you design it as a tree: your phone number at the top and, below it, the rules that decide each path.

How you design the flow

1. Your number sits at the top. Every call comes in there.
2. You add checks by dragging them into the tree:
   • Opening hours: are you open right now?
   • Holidays and closures: is today a special day?
   • Caller options: “if it’s urgent, say so” or “for appointments, say booking”.
3. Each branch ends in a destination: front desk, your mobile, the app or the parrot.
4. You test the flow by simulating a call at a given time before switching it on.

A typical example

• During opening hours → rings the front desk for 20 seconds → if nobody picks up, the parrot answers.
• After hours → the parrot answers straight away.
• Holiday → the parrot answers, says when you reopen and offers to book for your return.
• Emergency → the parrot alerts you and transfers the call.

What it does for your business

• Clinics: front desk during hours, the parrot at lunch and after hours.
• Repair shops: roadside breakdowns go to the on-call phone.
• Home services: emergencies to your mobile, quote requests to the parrot.
• Salons: all bookings to the parrot when the salon is full.

What to keep in mind

Holidays can be loaded by country, region or town, and you can add your own closures. Every branch that transfers to an outside phone carries an outbound call cost; the editor shows it so you can plan for it.

Questions

Do I need technical skills? No. You build it by dragging blocks, without writing any configuration.

Can I have a different flow in summer? Yes, you can schedule special hours with a start and end date.